BOOKINGS
As a valued client of Rubyroom we reserve the appointments especially for you. Therefore, we kindly request that you be courteous and respectful and contact us promptly if you are unable to attend.
While we understand unforeseen circumstances can occur, a late cancellation or missed appointment where no notice is given not only affects our ability to serve other clients, but also results in lost time and resources.
A $50 deposit is charged for these appointments. We are more than happy to accommodate your request within our policy time frame. We appreciate your support and understanding.
All bookings must be confirmed to secure your appointment. A reminder text or email is sent out to you 3 days prior and please respond to this confirming or cancelling the appointment.
DEPOSITS
To secure your booking, we charge NON-REFUNDABLE deposits both online and in salon.
Your deposit will be deducted from your treatment balance in salon. For all online bookings, you are required to pay a 50% deposit.
For all appointments 45 mins and over made in salon or over the phone you are required to pay a $50 deposit.
Cancellations, reschedules or no-shows within 24 hours of your appointment will result in your deposit being forfeited.
LATE ARRIVALS
Although we do try our best, we, unfortunately, cannot always accommodate late arrivals.
Where possible we will offer the next available appointment time.
Please allow more than adequate time for traffic and parking.
CANCELLATIONS
IMPORTANT
As a valued client of Rubyroom we reserve the appointments especially for you.
Therefore, we kindly request that you be courteous and respectful and contact us promptly if you are unable to attend.
We are more than happy to accommodate your request within our policy time frame.
REFUNDS
Please choose carefully as we do not give refunds on products and gift vouchers if you change your mind.
Prices subject to change without prior notice.
PAYMENTS
We accept EFTPOS, Visa Card and Master Card.